About | Woodgate and Clark Ltd

We are a leading provider of claims solutions to the UK market and are proud of our independence. We derive no income from any supplier/contractor networks

Market

At Woodgate & Clark we are proud of our diverse client base with instructing Principals operating in virtually all sectors of the market.

We receive instructions from all of the major composite insurers, and enjoy very active support from Principals within the Lloyd’s and London markets, with particular emphasis on commercial scheme business.

Brokers also feature amongst major clients where we are able to provide a full range of services including broker claims administration.

Amongst our key clients are MGAs where we provide a wide range of support services and bespoke MI to suit the demands of that market from inception of new agencies.

Our relationships with a raft of commercial entities and Local Authorities are also most important to us where again we provide a wide range of support including conduct of claims within deductibles, management of aggregates, claims handling and recovery activity.

Corporate Social Responsibility

We take our responsibilities seriously.

Our commitments fall into four main areas:

Health & Safety of our Employees

Through risk analysis we identify the potential hazards and risks and put appropriate control measures in place to mitigate risks through our robust Heath & Safety procedures.

Improving our Environmental Performance

We are committed to minimising the environmental impact of all of our operations through the implementation of our Environmental Policy.

Conducting our Business with Integrity, Skill, Care & Diligence

We have embedded Treating Customers Fairly throughout our business and always act with integrity in all our business dealings.

Charitable Donations

As a business, we accept responsibility for supporting selected charities by donations and fund raising events.

Technology

IT of course supports the businesses of our clients and ourselves and we have therefore expended considerable resource in developing a robust IT platform capable of meeting the many demands of today’s insurance claims market place.

Our software development team has now provided a stable, secure, and genuinely innovative range of MI solutions to meet our various clients exacting requirements.

We are able to provide a number of immediate site response options including bespoke formatted reporting, digital photographs and site notes where required.

The technology will support payment from site through secure processes and enable the provision of real time MI.

Where so required by Principals we are able to provide web enabled real time claims views 24/7 for insurer, broker and client.

We are also able to provide bespoke reporting by peril, postcode, and account where required.

We have an extensive and audited Information Security Policy with a robust and authenticated BCP to keep the business secure.

Compliance

We recognise that the Regulatory landscape is constantly evolving and insurers need to comply with the rules stipulated by the regulator.

We have robust procedures in place to ensure we help our Principals meet their obligations under the regulators rules.

We have firm specific processes and controls in relation to the following:

An extensive Training & Competence Scheme

This scheme fully reflects the regulator’s requirements of our instructing Principals and covers every aspect of our business activity. In particular it incorporates our live case review system.

Treating Customers Fairly

We are mindful of the regulator’s expectations of insurers and their agents and have therefore reviewed all aspects of our business to fully reflect both the letter and spirit of those obligations. As part of the ongoing review programme we have an extensive Customer Satisfaction Programme embodied as part of our TCF activity.

Complaints Procedures

Whilst our complaints procedure is initially designed to robustly record, investigate and resolve complaints, we have taken measures to ensure that in addition we learn from any perceived shortcomings and feed through the lessons learned to our TCF programme.

Business Continuity Plan

We recognise the BCP as an essential aspect of our compliance programme and have therefore undertaken extensive risk modelling to anticipate a wide
variety of threats which could be posed to critical aspects of our business.

These include CBRN, terrorist attack and pandemic situations, all of which pose potential threats.

In consequence we have now incorporated our responses into a suite of documents covering the perceived risks which taken together constitute our BCP

Information Security Plan

Robust audits have been conducted into handling of data in both electronic and paper form so as to ensure consistency with IS027001.