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Fraud

Insurance fraud costs the industry billions of pounds each year and having an effective counter-fraud strategy is essential to mitigate the harmful impact of fraud on honest customers, protect business profitability and safeguard against reputational damage.

Understanding fraud risks and managing them effectively is also a regulatory requirement. In providing expert claims services to the insurance sector, we recognise the pivotal role we play in managing claims and underwriting fraud for our clients. We take this responsibility very seriously and have developed a holistic counter-fraud strategy that proactively addresses fraud identification, detection, and prevention across the insurance lifecycle.

We combine the best of traditional fraud identification and detection methods with the right measure of technology, to navigate the complexities of fraud across a diverse range of claims. Our approach is customer-centric, proportionate to the fraud risks across the business and tailored to meet the needs of our clients.

We have a proactive and reactive fraud response, underpinned by an effective fraud awareness and engagement plan operating across our claims community. This ensures that claims and underwriting fraud is considered throughout the life of the claim.

Sarah Fraud

Sarah Durkin, Head of Counter Fraud

BSc ACFS ACILA

Sarah has worked in the insurance industry for 12 years, having previously worked in the public and private sectors. Throughout her 30 year career, Sarah has obtained a wide variety of investigative experience. Having initially trained as a telecoms engineer, Sarah had a complete career change, joining the police in 1995. On leaving the police, she worked for HMRC, the IPCC (now IOPC) and for a forensic accounting firm, before joining the world of the insurance in 2013. Despite having no previous experience in insurance, Sarah was awarded the CILA Institute Prize in 2018, and she now heads up our highly experienced and qualified counter fraud team.