Supported by teams of surveyors, engineers and forensic accountants, in addition to our pioneering counter-fraud team, we are able to offer a fully integrated approach to claims handling.
With a reputation for meticulous investigation, we deliver a cost-effective solution and enable our customers to make informed decisions quickly and easily. Where claims are to be settled, we have the range of expertise and experience to validate quantum and negotiate a settlement. Equally, liability denials are communicated clearly and effectively.
Our flexible and adaptive approach applies across a range of customer requirements to include delegated authority, reporting and validation, major and complex loss as well as our successful third-party administration team.
Ian Stevens, Director of Liability Operations
ACII FCILA FIFAA, Chartered Insurance Practitioner
With over 30 years’ experience in the insurance industry, Ian has been an integral part of the business for 9 years. He has significant experience in the management of personal injury, third party property damage, material damage and motor claims, as well as a particular interest in indemnity and policy coverage issues. Ian has previously held senior managerial positions in a number of adjusting practices and, being an experienced mentor, further supports the business in its commitment to personal and career development. Ian’s focus is the continued evolution and growth of the liability operations team to both develop and positively maintain successful and enduring relationships with new and existing clients.
With over 30 years’ experience in the insurance industry, Ian has been an integral part of the business for 9 years. He has significant experience in the management of personal injury, third party property damage, material damage and motor claims, as well as a particular interest in indemnity and policy coverage issues. Ian has previously held senior managerial positions in a number of adjusting practices and, being an experienced mentor, further supports the business in its commitment to personal and career development. Ian’s focus is the continued evolution and growth of the liability operations team to both develop and positively maintain successful and enduring relationships with new and existing clients.