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We never approach personal injury as commodity business.

Each individual claim is dealt with on its merits and is subject to our rigorous review process. We adopt a detailed and forensic approach to our investigations, using only experienced liability specialists who manage the claims to conclusion.

When liability is clearly established, we secure an early admission to contain costs. However, where there is a defence, we provide a detailed denial letter and disclosure package for the claimant’s solicitors, leaving them in no doubt of the strength of our case and the hurdles they face if they continue to pursue the claim.

Where an admission of liability is essential, we immediately seek to mitigate losses and contain costs using early interventions, including rehabilitation to help the claimant return to work at the earliest possible opportunity. We then optimise settlement outcomes by using our network of trusted medical experts, refined negotiating skills, and all available mitigating evidence.

Treating personal injury claims as a specialist area is relatively unusual in the market. By adopting our forensic approach, combined with pragmatism and commercial awareness, our proven success in this area speaks for itself.

Sheila Deards

Sheila Deards, Head of Personal Injury

Sheila gained many years’ experience dealing with all types of personal injury claims, including major and complex loss, with well-known composite insurers before moving into the adjusting arena with Woodgate & Clark more than two decades ago.

Using her extensive experience in liability investigations from both adjusting and claims handling perspectives, Sheila leads our personal injury team.