Heritage services


A specialist claims service that has been crafted through years of experience in handling claims for churches, historic properties, and listed buildings.

We are particularly proud of our heritage claims service. We have a long association with one of the largest insurers in this market, to whom we have provided claims services for over 20 years. 

Our team has a wealth of experience in successfully navigating the considerations around heritage properties. We are accustomed to working collaboratively with interested parties to plan, agree, and oversee repair works. We appreciate and respect the influencing factors and dynamics surrounding heritage properties, their importance to local communities, funding considerations and the involvement of volunteers.

Our heritage claims service also includes access to our managed contractor network, Quadrassist. Our careful selection and rigorous vetting of contractors, surveyors and other suppliers reflect the nature of work we specialise in and the value we place on caring for heritage properties.

Simon Loerns

Simon Loerns, Director of Specialist Services

ACII BDMA Senior Tech (Ins)

Simon is responsible for the technical performance and delivery of the specialist services division.

He started his career in loss adjusting in 2000 and spent a number of years adjusting household and commercial claims before developing an interest in high net worth, heritage and private client claims. After spending 14 years at a well-known high net worth insurer, initially within technical claims and latterly manager of their field claims team, Simon has returned to loss adjusting bringing with him strong technical and problem-solving skills along with a real focus on delivering great customer outcomes.