Elegant brick house in London

Private clients

The calibre of our specialist services loss adjusting team can be trusted to provide exceptional and personal claims service.

With considerable experience in the private client sector, we deeply appreciate the high net worth customer and the approach required to deliver a claims service that exceeds expectations.

Our team are accustomed to coordinating repairs within luxury and heritage properties and can call upon the trusted and vetted suppliers on our Quadrassist managed contractor network for niche trades and specialist craftsmanship. We recognise that high net-worth customers and their properties can sometimes present unusual challenges, but we are confident in our ability to “think outside the box” and find creative solutions to interesting problems.

So, let our Specialist Services loss adjusting team take good care of your private client customers. We promise to deliver a personal and intelligent claims service that reflects the lifestyle, property and high standards of service expected by your customer.

Simon Loerns

Simon Loerns, Director of Specialist Services

ACII BDMA Senior Tech (Ins)

Simon is responsible for the technical performance and delivery of the specialist services division.

He started his career in loss adjusting in 2000 and spent a number of years adjusting household and commercial claims before developing an interest in high net worth, heritage and private client claims. After spending 14 years at a well-known high net worth insurer, initially within technical claims and latterly manager of their field claims team, Simon has returned to loss adjusting bringing with him strong technical and problem-solving skills along with a real focus on delivering great customer outcomes.