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Fraud

Insurance fraud costs the industry billions of pounds each year and having an effective counter-fraud strategy is essential to mitigate the harmful impact of fraud on honest customers, protect business profitability and safeguard against reputational damage.

Understanding fraud risks and managing them effectively is also a regulatory requirement. In providing expert claims services to the insurance sector, we recognise the pivotal role we play in managing claims and underwriting fraud for our clients. We take this responsibility very seriously and have developed a holistic counter-fraud strategy that proactively addresses fraud identification, detection, and prevention across the insurance lifecycle.

We combine the best of traditional fraud identification and detection methods with the right measure of technology, to navigate the complexities of fraud across a diverse range of claims. Our approach is customer-centric, proportionate to the fraud risks across the business and tailored to meet the needs of our clients.

We have a proactive and reactive fraud response, underpinned by an effective fraud awareness and engagement plan operating across our claims community. This ensures that claims and underwriting fraud is considered throughout the life of the claim.

Marie Quinn

Marie Quinn, Director of Regional Operations – Midlands

BA Hons MA

As Director of Regional Operations for The Midlands, Marie brings over 20 years of leadership experience from within the insurance industry. Holding a senior role within a global insurer, she has driven market-leading best practices and service delivery across a broad range of services. Marie has a proven track record in operational excellence, which she has delivered through motivated and engaged teams, and has also successfully led numerous operational change management programmes. 

Marie has significant expertise in counter fraud management and joined Woodgate and Clark in 2020 as Head of Counter Fraud, resulting in the team being recognised at The Post Magazine Claims and Fraud Award 2022 as “Best Independent Fraud Team of the Year.”