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Insurance fraud costs the industry billions of pounds each year and having an effective counter-fraud strategy is essential to mitigate the harmful impact of fraud on honest customers, protect business profitability and safeguard against reputational damage.

Understanding fraud risks and managing them effectively is also a regulatory requirement. In providing expert claims services to the insurance sector, we recognise the pivotal role we play in managing claims and underwriting fraud for our clients. We take this responsibility very seriously and have developed a holistic counter-fraud strategy that proactively addresses fraud identification, detection, and prevention across the insurance lifecycle.

We combine the best of traditional fraud identification and detection methods with the right measure of technology, to navigate the complexities of fraud across a diverse range of claims. Our approach is customer-centric, proportionate to the fraud risks across the business and tailored to meet the needs of our clients.

We have a proactive and reactive fraud response, underpinned by an effective fraud awareness and engagement plan operating across our claims community. This ensures that claims and underwriting fraud is considered throughout the life of the claim.