Two men sat at desks working on computers


A full desktop service to manage commercial claims where a site inspection is not required.

We offer an outsourced solution to insurers, underwriters and brokers seeking a cost-effective proposition for lower-value, low-complexity claims to support their claims functions.

In addition, our team monitors and support claims handled by our adjusters on specific schemes. We offer a range of delegated authority and bespoke fund-holding arrangements to meet the precise requirements of each client.

The available services range from FNOL claims registration and validation activity, to the preparation of bordereau and payment of claims and fund management, co-insurers collections and recoveries.

We provide a full range of MI to support our clients with the claims data they need in a bespoke, intelligible format.

Simon Loerns

Simon Loerns, Director of Specialist Services

ACII BDMA Senior Tech (Ins)

Simon is responsible for the technical performance and delivery of the specialist services division.

He started his career in loss adjusting in 2000 and spent a number of years adjusting household and commercial claims before developing an interest in high net worth, heritage and private client claims. After spending 14 years at a well-known high net worth insurer, initially within technical claims and latterly manager of their field claims team, Simon has returned to loss adjusting bringing with him strong technical and problem-solving skills along with a real focus on delivering great customer outcomes.