Living room with dog on a dog bed

Complex household

Our team know how to successfully manage complex household claims, taking away effort for customers and returning their homes to a place of sanctuary.

Making a household insurance claim can be stressful and inconvenient for most individuals and families. At Woodgate & Clark, we believe it is our role to remove customer effort and guide homeowners through the insurance claims journey.

With years of experience in household claims handling, our team have honed their skills in successfully engaging with customers, identifying what is important and prioritising the issues that matter.

All complex household claims are attentively managed, applying our technical knowledge and high standards of customer care.

Our experienced team are well versed in co-ordinating and closely overseeing the various elements of household insurance claims to ensure a streamlined claims journey for the customer from beginning to end.

Simon Loerns

Simon Loerns, Director of Specialist Services

ACII BDMA Senior Tech (Ins)

Simon is responsible for the technical performance and delivery of the specialist services division.

He started his career in loss adjusting in 2000 and spent a number of years adjusting household and commercial claims before developing an interest in high net worth, heritage and private client claims. After spending 14 years at a well-known high net worth insurer, initially within technical claims and latterly manager of their field claims team, Simon has returned to loss adjusting bringing with him strong technical and problem-solving skills along with a real focus on delivering great customer outcomes.