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Counter-fraud

Insurance fraud costs the industry billions of pounds each year and having an effective counter fraud strategy is essential to mitigate the harmful impact of fraud on honest customers, protect business profitability and safeguard against reputational damage.

Understanding fraud risks and managing them effectively is also a regulatory requirement. In providing expert claims services to the insurance sector we recognise the pivotal role we play in managing claims and underwriting fraud for our clients. We take this responsibility very seriously and have developed a holistic counter-fraud strategy that proactively addresses fraud identification, detection, and prevention across the insurance lifecycle.

We combine the best of traditional fraud identification and detection methods with the right measure of technology, to navigate the complexities of fraud across a diverse range of claims. Our approach is customer-centric, proportionate to the fraud risks across the business and tailored to meet the needs of our clients.

We have a pro-active and reactive fraud response, which is underpinned by an effective fraud awareness and engagement plan operating across our claims community. This ensures that claims and underwriting fraud is considered throughout the life of the claim.

Marie Quinn

Marie Quinn, Head of Counter-fraud

MA (Hons)

Marie joined the company after 18 years at RSA, where she was the Head of Counter Fraud Operations and Financial Crime. She began her career in West Midlands Police and progressed into the CID where she investigated serious crime across the region.

After almost 8 years Marie moved into the insurance sector beginning a new chapter in financial services helping combat insurance fraud. She also has a Masters degree in Fraud Management.