Quadrassist Launches Full-Service Surveying Solution with Single Contact Point for Property Repair Claimants

Posted on 25 April 2024

Quadrassist Launches Full-Service Surveying Solution with Single Contact Point for Property Repair Claimants

John Ward appointed to lead new team offering streamlined property repairs 

Quadrassist, the building repair network for Woodgate & Clark, one of the U.K’s leading specialist loss adjusters, has launched a full-service surveying solution designed to speed property repairs, elevate the claims experience, and reduce costs by co-ordinating all parties involved in a repair and providing one contact point for the customer. The service launches as the U.K. looks on track to break another weather-related record, with 11 storms already recorded in the current storm season. The ABI  has recently confirmed that weather damage insurance claims were the worst on record in 2023.

The Quadrassist Surveying Service covers the whole of the U.K. and is led by highly skilled project manager and building surveyor, John Ward in the newly created role of Head of Surveying Services, bringing close to two decades of experience in the insurance sector.

As Head of Surveying Services, John’s remit is to provide Project Management, Defect Diagnosis, Health and Safety Assessment and Validation of Costs for property repairs.  Communication is key to the service, with John and his team ensuring all parties, not least the insured, are kept informed of progress of the  repair to a home or commercial property with any issues addressed quickly.  

The holistic approach to managing the claim not only reduces the potential for complaints but helps ensure the right decisions are taken at each stage of the building works – this could be the selection of a specialist contractor based on tenders for the work or repairing rather than replacing when this will serve as a more environmentally friendly solution.

Martin Cornes, Director of Quadrassist said: “The FCA  is currently investigating response times for claims and how vulnerable people are being treated. Customers can often feel like they are being passed from pillar to post in a claim for damage to their home due to the multiple parties involved. We are tackling that problem head-on for the good of the customer and the insurance provider. Fundamentally, we are going the extra mile to fulfil the promise made by the insurance provider, reducing the opportunities for friction and delays.  We are delighted to have John on board to lead this new service.  He will leverage his vast experience in project management and surveying to deliver a valued service as property claims costs and frequency continue to increase.”


For more information, contact John Ward at Quadrassist.